Insights
Straight answers, including the inconvenient ones.
Most writing about AI in Australian business is either a vendor selling something or a stat round-up nobody checked. This is the other kind: what things actually cost, what the rules actually say, and when the answer is that you don't need us.
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Claude in Outlook: the hidden skills that earn their keepMost people use Claude in Outlook to draft a reply. The skills worth knowing turn it into a workflow layer across your inbox, calendar and meeting prep.Read the post
AI agents for Australian business, minus the hypeEveryone is selling AI agents. Here is what they actually are, where they genuinely help an Australian business, and where they are still just an impressive demo.Read the post
Everything Claude can do in Outlook — and what it can'tClaude now lives inside Outlook. The five things it does well, the analysis skill most people are sleeping on, and the honest limits before you lean on it.Read the post
The AI workflows that actually stickMost AI wins die as one person's party trick. Here is the difference between a workflow that sticks and one that fades, and how to build the kind that lasts.Read the post
Make Claude write emails that actually sound like youAI emails that don't sound like you are a settings problem, not a Claude problem. How to capture your writing style so every draft sounds like you wrote it.Read the post
Prompting at work: the patterns that do most of the jobPrompt engineering sounds like a specialty, but at work it comes down to a handful of repeatable habits. Here are the ones that do most of the job.Read the post
Set up Claude in Outlook before you let it touch anythingBefore you let Claude reply to emails or move anything, run three setup prompts first. How to diagnose your inbox and build a system that actually sticks.Read the post
Can Claude in Outlook organise your meetings? I tested itI gave Claude in Outlook a real scheduling task to see if it could organise a meeting. What it got right, where it slipped, and the rule that keeps it useful.Read the post
AI training vs AI consulting: which does your business need?Training teaches your team. Consulting builds you a solution. Most Australian businesses buy the wrong one first — here's how to tell them apart.Read the post
Why your Copilot rollout disappointed everyoneThe Australian Treasury ran a 218-person Copilot trial and published the results. Expectations collapsed — and the reason wasn't the technology.Read the post